About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

Revenue Operations at incident.io is a small, high-impact team that partners closely with Sales, Marketing, and Customer Success to drive revenue growth and maximize GTM productivity.

As Revenue Operations Analyst (Planning & Strategy), you will help architect our go-to-market engine. You’ll own the logic and data that determine how we set quotas, carve out territories, and incentivize our team to hit ambitious targets. Working closely with our CRO, Head of RevOps and GTM leadership, you will build the analytical foundation for 2x–3x growth, ensuring our expansion is both predictable and fair.

This is a hands-on role in a fast-moving environment. If you see a way to make our territory distribution more equitable or our quota modeling more accurate, you’ll be encouraged and trusted to run with it. As we scale, this role provides a direct path to shaping our long-term commercial strategy.

What you’ll be doing:

• Own Quota & Incentive Design: Manage the deployment and tracking of quotas across the GTM org. You’ll ensure our compensation plans are effectively rolled out, understood by the team, and aligned with our top-line business goals.

• Lead Territory Planning: Design and maintain our territory map (by geography, segment, or industry). You’ll ensure high-potential accounts are distributed fairly and that our "Total Addressable Market" is being captured efficiently.

• Operate as a Service Desk for Planning & Comp: Act as the primary point of contact for the GTM team regarding their books of business. You’ll field requests, troubleshoot commission discrepancies, handle territory disputes, and ensure every rep understands how they are being measured.

• Capacity & Headcount Modeling: Partner with Finance and Leadership to model how many reps we need, when we need to hire them, and what their ramp-up time looks like to hit our future revenue milestones.

• Drive the Planning Cycle: Support the annual and quarterly planning process by building "what-if" models, analyzing historical attainment, and providing the data-backed conviction needed to set our next set of targets.

• Strategic Reporting: Build and maintain the "Source of Truth" dashboards for GTM productivity, win rates, and pipeline coverage to help leadership make informed tactical pivots.

• Comp Admin: You will own and orchestrate the comp admin process to ensure that quotas are assigned to reps in a timely fashion and commissions are calculated accurately.

What you need to be successful:

• Experience in RevOps or FP&A: You have a background in Revenue Operations, Sales Ops, or Financial Planning, specifically focused on the "math" side of sales (quotas, commissions, and modeling).

• Analytical Rigor: You are a power user of Salesforce and Excel/Google Sheets. You don’t just move data around; you turn it into a narrative that helps leaders make decisions.

• A Builder’s Mindset: You take initiative and create structure where it doesn't exist. You don't just follow a planning playbook; you help write it.

• Systems Fluency: While this isn't a systems role, you are comfortable with GTM tech (Gong, Salesforce, Qobra) and understand how data flows between them to impact reporting.

• High EQ & Communication: You can explain the "why" behind a quota change or territory shift to a sales rep or executive with clarity, empathy, and logic.

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k