Social Media Moderator

tamara· Care
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📍 Riyadh, Saudi Arabia

About this role

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from our Care Office in Riyadh, with additional regional and global support offices.

Key Responsibilities:

  • Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
  • Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
  • Handle customer complaints, escalate complex issues, and follow up until resolution.
  • Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
  • Maintain SLAs, KPIs, and quality standards in all interactions.
  • Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
  • Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
  • Support in managing app reviews and public feedback professionally.
  • Track recurring issues and provide insights for continuous improvement.

Requirements:

  • Experience in customer support or social media moderation.
  • Strong written communication skills in Arabic and English.
  • Ability to handle difficult customers with empathy and professionalism.
  • Familiarity with social media platforms and customer engagement tools.
  • Ability to multitask and work in a fast-paced environment.
  • Basic understanding of fintech or BNPL is a plus.

Frequently Asked Questions

Is the salary disclosed for the Social Media Moderator position at tamara?
The salary for this Social Media Moderator role at tamara is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Social Media Moderator position at tamara located?
This Social Media Moderator role at tamara is based in Riyadh, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Social Media Moderator at tamara belong to?
This Social Media Moderator position is part of the Care department at tamara. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Social Media Moderator position at tamara?
Click the "Apply Now" button on this page. You will be redirected to tamara's official application portal hosted on greenhouse where you can submit your application directly.
When was the Social Media Moderator job at tamara posted?
This Social Media Moderator position at tamara was posted on Apr 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Social Media Moderator
tamara
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You'll be redirected to tamara's official application page on Greenhouse.