Sales Support Engineer

tokensecurity· Sales
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📍 New York

About this role

Role Overview

The Sales Support Engineer at Token Security is a hands-on, customer-facing technical role focused on accelerating post-sales execution, onboarding, and integrations. This role bridges Sales Engineering and Product/Engineering, delivering fast, practical solutions that help customers successfully deploy and operationalize Token Security in complex environments.

 

You will work directly with customers to solve real-world technical challenges, build integrations and automation, and ensure a smooth path from initial deployment to ongoing success—without owning core product development.

 

Key Responsibilities

Post-Sales Execution & Customer Support

  • Support onboarding, setup, and configuration for new customers
  • Build scripts and workflows leveraging APIs to meet customer use cases
  • Assist with integrations across cloud, identity, and CI/CD environments
  • Contribute to customer reporting and QBRs in partnership with Sales Engineering

Solution Delivery & Technical Execution

  • Design and implement practical, customer-specific solutions
  • Develop reusable tools and automation to scale deployments
  • Own delivery timelines and execution in collaboration with Sales Engineers
  • Troubleshoot and resolve technical issues across APIs, infrastructure, and integrations

Customer Engagement

  • Participate in technical discovery to understand requirements firsthand
  • Provide hands-on support during implementation and post-deployment
  • Act as a trusted technical partner to customers during onboarding and beyond

Collaboration & Escalation

  • Partner closely with Sales Engineering on prioritization and delivery
  • Escalate complex issues to FDE and coordinate with R&D when needed
  • Translate customer challenges into actionable technical insights

 

Required Skills & Experience

Technical Skills

  • Strong hands-on experience with APIs, scripting (e.g., Python, Go), and automation
  • Experience with cloud platforms (AWS, GCP, Azure)
  • Familiarity with CI/CD pipelines, infrastructure as code, and system integrations
  • Understanding of identity, secrets management, or security concepts is a strong plus
  • Strong AI skills 

Professional Skills

  • High ownership and accountability for customer-facing deliverables
  • Ability to independently validate, test, and support solutions
  • Strong troubleshooting and problem-solving capabilities
  • Organized with solid documentation and handoff practices
  • High Proficiency in English 

Soft Skills

  • Comfortable working in ambiguity and fast-paced environments
  • Strong communication skills with both technical and non-technical stakeholders
  • Good judgment on when to solve independently vs. escalate



Frequently Asked Questions

Is the salary disclosed for the Sales Support Engineer position at tokensecurity?
The salary for this Sales Support Engineer role at tokensecurity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sales Support Engineer position at tokensecurity located?
This Sales Support Engineer role at tokensecurity is based in New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sales Support Engineer at tokensecurity belong to?
This Sales Support Engineer position is part of the Sales department at tokensecurity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sales Support Engineer position at tokensecurity?
Click the "Apply Now" button on this page. You will be redirected to tokensecurity's official application portal hosted on greenhouse where you can submit your application directly.
When was the Sales Support Engineer job at tokensecurity posted?
This Sales Support Engineer position at tokensecurity was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Sales Support Engineer
tokensecurity
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