Pharmacy Liaison / Pharmacy Technician (Specialty Pharmacy)

Job Purpose

We are seeking a highly motivated Pharmacy Technician / Pharmacy Liaison to join a fast-growing leader in specialty pharmacy management services. This role is ideal for a self-starter who thrives in a dynamic healthcare environment and is passionate about delivering exceptional patient care.

The ideal candidate is detail-oriented, empathetic, and capable of building strong relationships with patients, clinicians, and internal teams. You will play a key role in supporting medication adherence and improving patient outcomes through a hands-on, patient-centered approach.

This is a clinic-based role, requiring seamless collaboration with physicians, nurses, and care teams to deliver integrated pharmacy services.

Key Responsibilities

Patient Care & Engagement

• Deliver world-class (“legendary”) patient care through comprehensive medication management services
• Support patients throughout the full continuum of care, including medication adherence and therapy management
• Conduct outbound adherence calls, refill coordination, and follow-ups
• Educate patients on pharmacy services and benefits to improve engagement and outcomes
• Provide support both in-person and over the phone

Clinic & Team Collaboration

• Work closely with physicians, nurses, and clinic staff as part of an integrated care team
• Act as a liaison between the clinic and the centralized Patient Service Center
• Communicate key reports (refill, zero-fill, outstanding, appointment lists)

Operations & Workflow Management

• Support specialty and retail prescription workflows
• Identify medications requiring special handling (e.g., refrigerated, hazardous drugs)
• Ensure availability of necessary supplies (e.g., syringes, sharps containers, etc.)
• Maintain accurate documentation across systems and databases
• Assist with process improvements to enhance efficiency and patient care delivery

Insurance & Financial Support

• Resolve insurance issues, including prior authorizations (PAs)
• Assist patients in accessing financial assistance programs

Continuous Improvement

• Identify trends and recommend operational improvements
• Participate in quality and performance initiatives
• Stay current with industry knowledge and best practices

Required Skills & Competencies

• Strong interpersonal and communication skills (verbal and written)
• Ability to work both independently and collaboratively
• Excellent organizational and administrative abilities
• High attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office (Excel, Word) and ability to learn new systems quickly
• Strong problem-solving and decision-making skills

Core Traits

• Patient-focused with a service-first mindset
• Empathetic, professional, and approachable
• Reliable, adaptable, and results-driven
• High integrity with strict attention to confidentiality
• Team-oriented with a positive attitude

Preferred Experience (Specialty Pharmacy)

Experience in any of the following is a plus:

• Transplant
• Hepatitis C
• Infectious diseases (including HIV)
• Oncology

Education & Experience

Minimum Requirements

• High School Diploma or GED
• 2+ years of Pharmacy Technician experience

Preferred

• 3–5 years of experience in pharmacy or specialty pharmacy settings

Licensure & Certification

• Active State Pharmacy Technician Registration (required)
• CPhT (Certified Pharmacy Technician) preferred but not required
• Willingness to obtain additional licensure within an agreed timeframe if necessary

Why Join Us?

• Work in a patient-centered, collaborative healthcare environment
• Be part of a rapidly growing specialty pharmacy organization
• Opportunity to make a direct impact on patient outcomes and quality of care
• Engage in continuous learning and professional development

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