Specialty Pharmacy Technician (Refill Calls)

shieldshealthsolutions· CHRISTUS Health
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📍 Irving, TX

About this role

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team  by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

 

$1,000 Sign On Bonus! Plus potential Quarterly Bonus incentives!

Schedule: In Office, Monday - Friday, 9:00AM - 6:00PM (potential for hybrid schedule)

Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification Required.

 

What You’ll Do:

  • Provide compassionate, knowledgeable assistance to patients, providers, and staff.
  • Make outbound refill calls and process requests promptly.
  • Answer and triage incoming pharmacy calls.
  • Clarify prescription orders with pharmacists or clinicians.
  • Coordinate medication refills and complete accurate data entry.
  • Assist with claim adjudication and troubleshoot rejected claims.

What You’ll Get:

  • Medical, dental, and vision insurance starting day one
  • 401(k) with match, 4 weeks PTO, 10 paid holidays
  • Paid parental leave, short-term disability, and professional development
  • Access to employee resource groups and wellness programs

What You Need:

  • State-registered (Texas) Pharmacy Technician; CPhT required
  • 2+ years of experience as a pharmacy technician required; 5+ years preferred
  • High School Diploma or GED Required
  • Strong communication, organization, and tech skills
  • Empathy, integrity, and a team-first mindset

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Frequently Asked Questions

Is the salary disclosed for the Specialty Pharmacy Technician (Refill Calls) position at shieldshealthsolutions?
The salary for this Specialty Pharmacy Technician (Refill Calls) role at shieldshealthsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Specialty Pharmacy Technician (Refill Calls) position at shieldshealthsolutions located?
This Specialty Pharmacy Technician (Refill Calls) role at shieldshealthsolutions is based in Irving, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Specialty Pharmacy Technician (Refill Calls) at shieldshealthsolutions belong to?
This Specialty Pharmacy Technician (Refill Calls) position is part of the CHRISTUS Health department at shieldshealthsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Specialty Pharmacy Technician (Refill Calls) position at shieldshealthsolutions?
Click the "Apply Now" button on this page. You will be redirected to shieldshealthsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Specialty Pharmacy Technician (Refill Calls) job at shieldshealthsolutions posted?
This Specialty Pharmacy Technician (Refill Calls) position at shieldshealthsolutions was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Specialty Pharmacy Technician (Refill Calls)
shieldshealthsolutions
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