Customer Solutions Engineer

fortrobotics· Customer Experience
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📍 London

About this role

In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities.

While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies.

Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility.

By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.

The Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as FORT's primary technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems. 

This is a high-impact, high-visibility position that requires strong technical depth, effective interpersonal communication, and the ability to operate independently in fast-paced industrial environments.

Key Responsibilities

  • Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms 
  • Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
  • Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
  • Apply functional safety principles to validate safety-rated system designs
  • Deliver remote integration support as needed to FORT customers. 
  • Produce field reports, integration guides, and configuration documentation for internal and customer use.

Required Qualifications

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field
  • 3+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
  • Hands-on experience with CAN bus protocols and API integration in industrial contexts
  • Working knowledge of electrical systems, control schematics, and functional safety standards
  • Ability to travel up to 25%, including occasional international travel

Preferred Qualifications

  • Experience integrating wireless control or E-Stop systems into mobile robotics platforms
  • Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)

Frequently Asked Questions

Is the salary disclosed for the Customer Solutions Engineer position at fortrobotics?
The salary for this Customer Solutions Engineer role at fortrobotics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Solutions Engineer position at fortrobotics located?
This Customer Solutions Engineer role at fortrobotics is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Solutions Engineer at fortrobotics belong to?
This Customer Solutions Engineer position is part of the Customer Experience department at fortrobotics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Solutions Engineer position at fortrobotics?
Click the "Apply Now" button on this page. You will be redirected to fortrobotics's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Solutions Engineer job at fortrobotics posted?
This Customer Solutions Engineer position at fortrobotics was posted on May 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Solutions Engineer
fortrobotics
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