IT Support Engineer (f/m/d)

alephalpha· Infrastructure
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📍 BerlinFullTime

About this role

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.

Your Responsibilities

  • Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring

  • Administer Google Workspace including user lifecycle management, security configurations, and data governance policies

  • Provide expert-level support for macOS and iOS devices, resolving complex technical issues

  • Design and implement zero-touch deployment workflows for new employee onboarding

  • Develop automation scripts to streamline repetitive IT tasks and improve efficiency

  • Create and maintain IT documentation, knowledge base articles, and self-service resources

  • Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

Your Profile

  • Several years of experience in IT support with focus on Apple device management

  • Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)

  • Expert knowledge of Google Workspace administration and security features

  • Deep understanding of macOS and iOS enterprise management

  • Experience with ITIL processes and ISMS frameworks

  • Experience with SSO/identity management solutions

  • Scripting skills (Python, Bash, or AppleScript) for automation

  • Excellent communication skills and customer-service orientation

  • Fluent in German and English

  • Google Workspace certification is a plus

What you can expect from us:

  • Become part of an AI revolution!

  • 30 days of paid vacation

  • Access to a variety of fitness & wellness offerings via Wellhub

  • Mental health support through nilo.health

  • JobRad® Bike Lease

  • Substantially subsidized company pension plan for your future security

  • Subsidized Germany-wide transportation ticket

  • Budget for additional technical equipment

  • Flexible working hours for better work-life balance and hybrid working model

  • Virtual Stock Option Plan



Frequently Asked Questions

Is the salary disclosed for the IT Support Engineer (f/m/d) position at alephalpha?
The salary for this IT Support Engineer (f/m/d) role at alephalpha is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Engineer (f/m/d) position at alephalpha located?
This IT Support Engineer (f/m/d) role at alephalpha is based in Berlin. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Engineer (f/m/d) role at alephalpha full-time or part-time?
This is listed as a FullTime position. It is posted as a IT Support Engineer (f/m/d) role in the Infrastructure department at alephalpha.
Which team or department does the IT Support Engineer (f/m/d) at alephalpha belong to?
This IT Support Engineer (f/m/d) position is part of the Infrastructure department at alephalpha. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Engineer (f/m/d) position at alephalpha?
Click the "Apply Now" button on this page. You will be redirected to alephalpha's official application portal hosted on ashby where you can submit your application directly.
When was the IT Support Engineer (f/m/d) job at alephalpha posted?
This IT Support Engineer (f/m/d) position at alephalpha was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Engineer (f/m/d)
alephalpha
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