IT Helpdesk and Access Governance Analyst

quanthealth· General
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📍 Israel

About this role

About QuantHealth

QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success.

About the Role

This role combines day-to-day IT help desk support with ownership of identity and access
governance across the organization. The successful candidate will serve as the primary
point of contact for end-user IT issues while also acting as the gatekeeper for user
provisioning, access control, and compliance with IAM policies.

Responsibilities - IT HELPDESK

· Serve as the first point of contact for IT support requests via ticket, phone, or in
person
· Troubleshoot hardware, software, network, and connectivity issues for end users
· Perform password resets, account unlocks, and MFA resets
· Escalate unresolved issues to second-line support or specialist teams
· Maintain and update the IT helpdesk knowledge base and ticket records
· Set up and configure workstations, laptops, and peripherals for new joiners

Responsibilities - IDENTITY & ACCESS GOVERNANCE

· Create, modify, and deactivate user accounts across Active Directory, Office 365,
and other enterprise platforms
· Manage user provisioning and deprovisioning throughout the employee lifecycle
(onboarding, role changes, offboarding)
· Enforce role-based access control (RBAC) and least-privilege principles across
systems and applications
· Process and review access requests, ensuring approvals align with security policies
· Conduct periodic access reviews and recertification campaigns to identify and
remediate role drift
· Monitor and audit access logs to detect anomalies or policy violations
· Support segregation of duties (SoD) policy enforcement
· Maintain documentation for IAM processes and contribute to policy updates
· Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate to
access governance

Qualifications

· 1-3 years in an IT helpdesk or IT support role
· Hands-on experience with Office 365/ Google workspace administration
· Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML
· Familiarity with ticketing systems (e.g. Jira Service Management)
· Strong troubleshooting and analytical skills
· Clear communication skills, able to explain technical issues to non-technical users
· High attention to detail and commitment to data accuracy

Nice to have

· Exposure to IGA (Identity Governance & Administration) tools
· Scripting skills in PowerShell or Python for automation tasks

Frequently Asked Questions

Is the salary disclosed for the IT Helpdesk and Access Governance Analyst position at quanthealth?
The salary for this IT Helpdesk and Access Governance Analyst role at quanthealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk and Access Governance Analyst position at quanthealth located?
This IT Helpdesk and Access Governance Analyst role at quanthealth is based in Israel. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Helpdesk and Access Governance Analyst at quanthealth belong to?
This IT Helpdesk and Access Governance Analyst position is part of the General department at quanthealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk and Access Governance Analyst position at quanthealth?
Click the "Apply Now" button on this page. You will be redirected to quanthealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Helpdesk and Access Governance Analyst job at quanthealth posted?
This IT Helpdesk and Access Governance Analyst position at quanthealth was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk and Access Governance Analyst
quanthealth
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