Customer Success Manager SEE (m/f/d)

planradar· Customer Success

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📍 Zagreb🗓 Posted Apr 15, 2026

About this role

Position

Full-time

Location

Zagreb

Start

As of Now

Contract

Permanent

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.

PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!

Meet the team here!

What you’ll get to do

PlanRadar is looking for an experienced Customer Success Manager for SEE to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadar’s features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding, adoption, advocacy, retention, and growth of your client base. Working closely with Sales Consultants, our Customer Success Managers provide input into the strategic account and success plans, help identify areas where customers have room for improvement, and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.

AMONG OTHER THINGS YOU WILL

Use your construction or engineering experience to help customers translate their on-site workflows into efficient digital processes with PlanRadar
Guide customers through the full adoption journey - train field teams on how to implement PlanRadar in their daily work and maximize its impact on project delivery
Maintain a deep understanding of PlanRadar and support customers in selecting the best solutions for their technical and operational needs
Conduct regular check-ins and business reviews to track progress, measure KPIs, and ensure strong adoption across project teams
Reduce churn by providing continuous engagement, training and hands-on support - using your construction expertise to help customers achieve ongoing value
Collaborate with Sales and Product teams by sharing insights from real construction use cases
Build trusted relationships with customers and ensure PlanRadar becomes an integral part of their projects

WHO YOU ARE

You have experience in construction, civil engineering, project management, architecture or a related technical field
You are interested in innovative IT and software solutions
You speak Croatian fluently and have a good level of English
You excel at building relationships across all levels - from on-site teams to executive stakeholders
You are proactive, solution-oriented and calm under pressure, with a natural ability to guide customers through change
You are open to occasional travel to customer sites or other PlanRadar offices

What we offer

Room for personal and professional development
Challenging and diversified line of action
Working in a fast-growing company with international customers and investors
Centrally located and attractive office in Zagreb
Performance-related career system
Bonus based on a success-related commission scheme
Motivated and agile team with a common vision
Additional benefits like team events, free drinks & snacks, …

Benefits

Buddy program

In-house trainings

Global culture

Relocation package

Team events

Home Office possibilities

Flexible working hours

Free drinks, snacks & fruits

Referral program

Commission or bonus

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager SEE (m/f/d) position at planradar?

The salary for this Customer Success Manager SEE (m/f/d) role at planradar is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.

Where is the Customer Success Manager SEE (m/f/d) position at planradar located?

This Customer Success Manager SEE (m/f/d) role at planradar is based in Zagreb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.

Which team or department does the Customer Success Manager SEE (m/f/d) at planradar belong to?

This Customer Success Manager SEE (m/f/d) position is part of the Customer Success department at planradar. See the full job description for more information about the team structure and responsibilities.

How do I apply for the Customer Success Manager SEE (m/f/d) position at planradar?

Click the "Apply Now" button on this page. You will be redirected to planradar's official application portal hosted on greenhouse where you can submit your application directly.

When was the Customer Success Manager SEE (m/f/d) job at planradar posted?

This Customer Success Manager SEE (m/f/d) position at planradar was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.

Customer Success Manager SEE (m/f/d)

planradar

Apply for this role ↗

You'll be redirected to planradar's official application page on Greenhouse.