Solutions Engineer - AWS Customer Experience & AI
phizenix· External - Client Requirement
About this role
Role Overview
We’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.
Key Responsibilities
- Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
- Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
- Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
- Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
- Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
- Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.
Required Skills & Experience
- Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
- Hands-on experience implementing generative AI solutions in production environments
- Strong software engineering background with practical coding experience
- Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
- Experience in customer experience (CX) technology implementations
- Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government
Preferred Qualifications
- AWS certifications (Solutions Architect, Machine Learning Specialty)
- Experience with large-scale contact center migrations to cloud platforms
- Background in implementing AI/ML solutions in customer service contexts
- Knowledge of security and compliance requirements in regulated industries
- Experience with agile development methodologies
What Sets You Apart
- Ability to bridge the gap between business requirements and technical implementation
- Strong consultative approach with excellent client-facing skills
- Innovation mindset with a passion for exploring cutting-edge technologies
- Experience in both architectural design and hands-on development
- Understanding of contact center operations and customer experience best practices
Remote Pay Range
$140,000—$150,000 USD
Frequently Asked Questions
Is the salary disclosed for the Solutions Engineer - AWS Customer Experience & AI position at phizenix?
The salary for this Solutions Engineer - AWS Customer Experience & AI role at phizenix is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Solutions Engineer - AWS Customer Experience & AI job at phizenix remote?
Yes, this Solutions Engineer - AWS Customer Experience & AI position at phizenix is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Solutions Engineer - AWS Customer Experience & AI at phizenix belong to?
This Solutions Engineer - AWS Customer Experience & AI position is part of the External - Client Requirement department at phizenix. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Solutions Engineer - AWS Customer Experience & AI position at phizenix?
Click the "Apply Now" button on this page. You will be redirected to phizenix's official application portal hosted on greenhouse where you can submit your application directly.
When was the Solutions Engineer - AWS Customer Experience & AI job at phizenix posted?
This Solutions Engineer - AWS Customer Experience & AI position at phizenix was posted on Oct 21, 2025. Apply as soon as possible — early applications are often reviewed first.
Solutions Engineer - AWS Customer Experience & AI
phizenix
You'll be redirected to phizenix's official application page on Greenhouse.