Temporary Customer Service Representative
olly· Operations
About this role
THE ROLE: CUSTOMER SERVICE REPRESENTATIVE
KEY RESPONSIBILITIES
- Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
- Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
- Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
- Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
- Assist with customer and item data setup
- Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
- Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs
- Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports
- Pull together metrics and appropriate KPIs to be able to track customer service related performance
CAPABILITIES + SKILLS REQUIRED
- 1-5 years experience in customer service, CPG experience preferred, inventory management preferred
- Strong business acumen and a basic understanding of warehouse, inventory and logistics
- Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve
- problems when they occur
- Transparent, open/honest communicator – great listener who can read between the lines
- Fast learner, can react to changing environment, strong communication and organization
- Strong excel skills and math skills
- Highly organized, detailed oriented, and self-motivated
THE DETAILS
LOCATION: Remote, USA
HOURS: Full Time (40 hours a week), 5 months, Contract
MANAGER: Customer Service Manager
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
Frequently Asked Questions
Is the salary disclosed for the Temporary Customer Service Representative position at olly?
The salary for this Temporary Customer Service Representative role at olly is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Temporary Customer Service Representative job at olly remote?
Yes, this Temporary Customer Service Representative position at olly is remote, with team members based in Remote, USA. You can work from home or anywhere in the supported regions.
Which team or department does the Temporary Customer Service Representative at olly belong to?
This Temporary Customer Service Representative position is part of the Operations department at olly. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Temporary Customer Service Representative position at olly?
Click the "Apply Now" button on this page. You will be redirected to olly's official application portal hosted on greenhouse where you can submit your application directly.
When was the Temporary Customer Service Representative job at olly posted?
This Temporary Customer Service Representative position at olly was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Temporary Customer Service Representative
olly
You'll be redirected to olly's official application page on Greenhouse.