Customer Service Centre Consultant
weploy· Contact Centre Opportunities (Weployee)
About this role
Looking for a role where you can genuinely support people?
Love problem-solving, helping customers, and working in a team that truly has your back?
We’ve got you covered.
Benefits!
Love problem-solving, helping customers, and working in a team that truly has your back?
We’ve got you covered.
Benefits!
- Start date: 22nd June with onsite interviews being held on the 4th and 5th June
- Permanent full-time opportunity with long-term career growth
- Melbourne-based role with future hybrid flexibility after 6 months
- Supportive culture with ongoing learning and development opportunities
- Dedicated 12-week onboarding and training program
- Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
- Opportunity for weekend shift at double pay
- Annual bonus opportunity
- Salary: $74,531 inclusive of super
Your Next Role:
We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.
What You’ll Do:
- Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries
- Triage customer situations and coordinate appropriate support services
- Liaise with external providers
- Answer overflow reception calls and transfer customers to the appropriate department
- Process claim lodgements and update customer records accurately within CRM systems
- Coordinate follow-ups and administrative tasks relating to customer cases
- Navigate multiple systems including CRM platforms and claims systems
- Deliver exceptional service while meeting quality, compliance, and service standards
What You Need:
- Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply)
- Strong communication skills
- High emotional intelligence and resilience
- Ability to problem solve and think on your feet
- Confidence navigating multiple systems simultaneously
- Strong attention to detail and data accuracy
- Commitment to rotating rosters between 6am–8:30pm after training
- Positive attitude and willingness to learn
- Permanent work eligibility essential
What Next?
Apply now and kick-start your journey with one of our dedicated Talent team members
Frequently Asked Questions
Is the salary disclosed for the Customer Service Centre Consultant position at weploy?
The salary for this Customer Service Centre Consultant role at weploy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Centre Consultant position at weploy located?
This Customer Service Centre Consultant role at weploy is based in Victoria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Centre Consultant at weploy belong to?
This Customer Service Centre Consultant position is part of the Contact Centre Opportunities (Weployee) department at weploy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Centre Consultant position at weploy?
Click the "Apply Now" button on this page. You will be redirected to weploy's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Centre Consultant job at weploy posted?
This Customer Service Centre Consultant position at weploy was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Centre Consultant
weploy
You'll be redirected to weploy's official application page on Greenhouse.