Senior Account Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

As a Senior Account Manager at Jellyfish, reporting to the VP Client Manager, you will play a key role in managing client relationships, driving business growth, and ensuring operational excellence. You will act as a trusted advisor, aligning Jellyfish's solutions with client business objectives while proactively identifying opportunities for innovation and expansion.

Your primary responsibilities will include:

• Managing client relationships, serving as the primary point of contact for Enterprise clients or as the client lead for Scale accounts.

• Driving account growth by identifying opportunities for new products, services, or initiatives, and aligning Jellyfish's solutions with client business objectives.

• Ensuring operational excellence through effective project management, timely deliverables, and maintaining client health metrics.

• Collaborating with cross-functional teams to ensure seamless project execution and fostering a culture of innovation.

• Maintaining accurate client data in Salesforce and producing well-articulated briefs aligned with client goals.

• Staying current with industry trends and acting as a trusted advisor to clients, promoting Jellyfish as a forward-thinking partner.

Qualifications

• 3+ years of experience in Account/Client Management in an agency space, working with B2B clients.

• Excellent communication and presentation skills, with the ability to deliver clear, persuasive recommendations to clients and internal teams

• Strong understanding of Google Marketing Platform tools: DV360, SA360, Google Ads, and GA360 – from a strategic and planning perspective

• Translate client objectives into clear media briefs for activation teams across GMP platforms (DV360, SA360, Google Ads, GA360) and social media channels.

• Strong analytical skills, including proficiency in using platforms like Google Analytics to optimise client outcomes and ROI

• Strategic thinking and proactive problem-solving abilities, with a focus on anticipating client needs and driving results

• Exceptional attention to detail and commitment to producing high-quality work

• Business acumen to align solutions with client objectives and drive account growth.

• Provide strategic guidance to clients on the use of programmatic, search, analytics, and social media advertising, leveraging a solid understanding of these platforms.

• Client-centric mindset with a proactive approach to providing solutions

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.