Customer Service Lead [ Mandarin Required ]

thinkacademyus· Customer Experience
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📍 Cupertino / Los Altos, CA

About this role

 School Learning Consultant  and Coordinator [Mandarin Required]

Location: San Jose, CA  

Type: Full-Time | 40 hrs/week (Wednesday–Sunday)

Compensation: $20–$28/hour + performance-based commission , targeted $50K-$74K/year

Start Date : May 2026

About the Role

The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.

Key Responsibilities

 1. Enrollment & Consultation
  • Greet and consult with walk-in or online parents to understand student needs.
  • Present Think Academy programs and recommend appropriate classes or learning paths.
  • Support placement tests and trial classes, and guide parents through the enrollment process.
  • Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
 2. Front Desk & Parent Communication
  • Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
  • Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
  • Maintain a welcoming, organized, and professional front-desk environment.
  • Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
 3. Operations & Team Collaboration
  • Assist with campus events, workshops, and open houses.
  • Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Qualifications
  • Bachelor’s degree preferred; education, communication, or customer service background a plus.
  • Bilingual in English and Mandarin preferred.
  • Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
  • Organized and detail-minded, able to multitask in a fast-paced environment.
  • Passionate about education and providing great parent and student experiences.

Why Join Think Academy

  • Meaningful work that impacts students’ academic growth.
  • Supportive, collaborative, and growth-oriented team environment.
  • Career development opportunities in education operations and management.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Lead [ Mandarin Required ] position at thinkacademyus?
The salary for this Customer Service Lead [ Mandarin Required ] role at thinkacademyus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Lead [ Mandarin Required ] position at thinkacademyus located?
This Customer Service Lead [ Mandarin Required ] role at thinkacademyus is based in Cupertino / Los Altos, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Lead [ Mandarin Required ] at thinkacademyus belong to?
This Customer Service Lead [ Mandarin Required ] position is part of the Customer Experience department at thinkacademyus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Lead [ Mandarin Required ] position at thinkacademyus?
Click the "Apply Now" button on this page. You will be redirected to thinkacademyus's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Lead [ Mandarin Required ] job at thinkacademyus posted?
This Customer Service Lead [ Mandarin Required ] position at thinkacademyus was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Lead [ Mandarin Required ]
thinkacademyus
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