Help Desk Tier I Support
c3el· Information Technology
About this role
Overview:
Job Title: Help Desk Tier I Support
Security Clearance: Secret
Location: NSA, Bahrain
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Help Desk Tier I Support to join our team in Bahrain. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.
Responsibilities will include, but not be limited to:
- Perform laptop imaging and deployment.
- Conduct basic IP and network connectivity troubleshooting.
- Create and manage user accounts within a Microsoft domain environment.
- Add and remove computers from the domain.
- Assign users to appropriate groups and apply necessary permissions.
- Create and manage Exchange mailboxes.
- Diagnose and resolve user email-related issues.
- Troubleshoot and configure printers, including mapping shared printers.
- Document all support actions and troubleshooting steps for reporting and tracking purposes.
Minimum Qualifications:
- An Active, in-scope US Government issued Secret clearance.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Must have a minimum of seven (7) years of experience with IT systems.
- Must have a minimum of four (4) years in IT customer support.
- Must have a minimum of two (2) years experience in a military environment.
- Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP.
- Able to travel to support mission up to 10%.
Education:
- Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
Frequently Asked Questions
Is the salary disclosed for the Help Desk Tier I Support position at c3el?
The salary for this Help Desk Tier I Support role at c3el is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Tier I Support position at c3el located?
This Help Desk Tier I Support role at c3el is based in Bahrain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Help Desk Tier I Support at c3el belong to?
This Help Desk Tier I Support position is part of the Information Technology department at c3el. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk Tier I Support position at c3el?
Click the "Apply Now" button on this page. You will be redirected to c3el's official application portal hosted on greenhouse where you can submit your application directly.
When was the Help Desk Tier I Support job at c3el posted?
This Help Desk Tier I Support position at c3el was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Tier I Support
c3el
You'll be redirected to c3el's official application page on Greenhouse.