HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.

We’re looking for a Community Coordinator to drive our open beta program, help maintain product quality through hands-on QA, and grow our player community. You’ll be the bridge between our players and the development team: setting up testing focus areas, validating community bug reports, organizing community activities, and tracking player sentiment.

What You’ll Be Doing:

• Run our open beta program: set weekly focus tests, communicate priorities in Discord, and keep momentum in the community.

• Validate community bug reports, reproduce reported issues, and write clear, minimal repro steps for engineering.

• File and maintain Jira tickets with proper priority, labels, and de-duplication.

• Design and run reward system (for bugs): evaluate reports for quality and first-to-report status, maintain the Reward Ledger, and coordinate in-game reward delivery.

• Write a weekly digest for the development team: top issues, trends, regression candidates.

• Run and grow our community: moderate platforms, set the tone, and organize events, contests, polls, and AMAs with the development team.

• Track player sentiment across Discord and other public channels, facilitate all the discussions.

• Be the visible voice of HyperHug for players: clear, friendly, on-brand communication.

• Handle incoming player tickets in SDK during downtime from bug-hunt and community work, escalate technical issues to the development team via established processes.

• Assist in preparing new game versions by validating player-reported issues, surfacing recurring problems, and identifying incidents early.

What We Expect From You:

• 2 - 4 years in community management, QA, or coordination gaming or mobile preferred.

• Experience moderating or growing a player community.

• Hands-on experience with issue trackers (Jira or similar).

• Ability to write clear, reproducible bug reports in English and Russian.

• Background in multiplayer survival games (Rust, Last Day on Earth, Frostborn, DayZ, ARK or similar) you should genuinely play this genre.

• Familiarity with SDK-style support tools and willingness to learn automation workflows.

• Attention to detail; comfortable working with structured data in Google Sheets.

• Organized, self-directed, quick learner, able to work independently with a high volume of inbound activity.

• Russian - C1+, English - B2+ level.

Bonus If You Have:

• Experience running community events, contests, or AMA sessions.

• Background in mobile or PC game QA.

• Familiarity with Unity and how client-side bugs typically look.

• Experience with PlayFab or other game backend services.

• Prior support experience in a gaming project.

• Experience with automation tools (n8n, Zapier, Make).

• Active player of Oxide: Survival Island or similar mobile survival games.

What We Offer:

• Competitive salary.

• Remote work format.

• A passionate and supportive team that values creativity and ownership.

• Opportunities for professional growth.

• A culture built on initiative, transparency, and collaboration.