Senior Customer Success Manager (F/M/D)
About this role
THE OPPORTUNITY
NavVis is looking for a passionate Customer Success professional with strong consultative skills to drive success for our top, strategic enterprise customers. Join us in revolutionizing how industrial production areas are digitalized with our cutting-edge solutions!
In this role, you will be part of an account team, working closely with a small number of industrial enterprise customers and building a trusted advisor relationship. Your ability to understand and consult on industry use cases will be key to increasing the adoption and impact of our solutions. NavVis partners with global enterprises such as BMW, VW, and Henkel, helping them optimize their operations through both our 3D laser scanning hardware and IVION software.
We are looking for a hands-on professional who is comfortable going on-site for hardware training and implementation while also driving strategic initiatives. Your industry-specific expertise and ability to translate technology into practical business solutions will be instrumental in supporting our high-touch, consultative approach to Customer Success.
Are you ready to leverage your entrepreneurial mindset and industry knowledge to elevate our customers to the next level consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you!
HOW YOU WILL MAKE AN IMPACT
- Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
- Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
- Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption.
- Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
- Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas.
- Bring customer product feedback, ensuring insights from the field inform future development.
- Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption.
- Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment.
- Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers.
- Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies.
- A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers.
- Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders.
- Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams.
- A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies.
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, a case study, and up to 4 rounds of interviews to explore your experience, passion, and potential impact on NavVis.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
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