Client Success Associate at Retail Insights
retailinsights· Operations
About this role
About us
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.
Retail Insights is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
Frequently Asked Questions
Is the salary disclosed for the Client Success Associate at Retail Insights position at retailinsights?
The salary for this Client Success Associate at Retail Insights role at retailinsights is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Success Associate at Retail Insights position at retailinsights located?
This Client Success Associate at Retail Insights role at retailinsights is based in London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Client Success Associate at Retail Insights at retailinsights belong to?
This Client Success Associate at Retail Insights position is part of the Operations department at retailinsights. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Associate at Retail Insights position at retailinsights?
Click the "Apply Now" button on this page. You will be redirected to retailinsights's official application portal hosted on greenhouse where you can submit your application directly.
When was the Client Success Associate at Retail Insights job at retailinsights posted?
This Client Success Associate at Retail Insights position at retailinsights was posted on Feb 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Client Success Associate at Retail Insights
retailinsights
You'll be redirected to retailinsights's official application page on Greenhouse.