Customer Operations

lassie· Operations
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📍 San Francisco, CAFullTime

About this role

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

About the role

Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.

What you'll do

  • Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly

  • Coordinate system access, workflow setup, customer communication, and the operational details required to launch

  • Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

Joining us

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.

Frequently Asked Questions

Is the salary disclosed for the Customer Operations position at lassie?
The salary for this Customer Operations role at lassie is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operations position at lassie located?
This Customer Operations role at lassie is based in San Francisco, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operations role at lassie full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Operations role in the Operations department at lassie.
Which team or department does the Customer Operations at lassie belong to?
This Customer Operations position is part of the Operations department at lassie. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations position at lassie?
Click the "Apply Now" button on this page. You will be redirected to lassie's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Operations job at lassie posted?
This Customer Operations position at lassie was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations
lassie
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