VP, Compliance - Complaint Resolution

stage· Compliance
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📍 Des Moines, IA

About this role

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Position Overview:
The Compliance Vice President will lead the Complaint Resolution Team, managing complaint response processes and ensuring regulatory and internal standards are met. This role is responsible for team oversight, training, and serving as the primary point of contact for complaint-related policies and processes.

Responsibilities:

  • Ensure quality and completeness of complaint responses before issuance
  • Monitor, track, and analyze complaint trends; produce monthly root-cause reports
  • Train and mentor team members on products, policies, procedures, and best practices
  • Deliver training on emerging complaint trends, product features, and response strategies
  • Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints
  • Maintain professional and objective communication with customers, agents, and internal stakeholders
  • Partner with Operations to analyze complaints, identify trends, and implement process improvements
  • Build strong relationships with internal partners, TPAs, and key operational stakeholders and leadership partners
  • Set the tone for ethical conduct, accountability, and regulatory discipline
  • Promote professional judgment, independent challenge, and appropriate escalation
  • Prioritize customer outcomes and long-term risk management over short-term business considerations
  • Empower, train, and hold teams accountable to supervisory and compliance expectations

Qualifications:

  • 5+ years in life insurance and annuities preferred
  • Compliance and operational expertise
  • Exceptional written and verbal communication skills
  • Strong organizational and analytical abilities with high attention to detail
  • Ability to manage multiple priorities under pressure
  • Sound judgment balancing customer needs and business objectives
  • Bachelor’s degree or equivalent experience
  • Strategic mindset and ability to influence outcomes internally and externally
This is the expected annual base salary range for this Des Moines-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range - $140,000 to $170,000

 

KKR is an equal opportunity employer.  Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.

Frequently Asked Questions

Is the salary disclosed for the VP, Compliance - Complaint Resolution position at stage?
The salary for this VP, Compliance - Complaint Resolution role at stage is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VP, Compliance - Complaint Resolution position at stage located?
This VP, Compliance - Complaint Resolution role at stage is based in Des Moines, IA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the VP, Compliance - Complaint Resolution at stage belong to?
This VP, Compliance - Complaint Resolution position is part of the Compliance department at stage. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VP, Compliance - Complaint Resolution position at stage?
Click the "Apply Now" button on this page. You will be redirected to stage's official application portal hosted on greenhouse where you can submit your application directly.
When was the VP, Compliance - Complaint Resolution job at stage posted?
This VP, Compliance - Complaint Resolution position at stage was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
VP, Compliance - Complaint Resolution
stage
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