Field Service Engineer

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

For installations and commissioning of our systems as well as the associated maintenance and repairs, we are looking for a Field Service Engineer.

 

 

Primary Functions 

• Installations, qualification, preventative maintenance and remedial repair maintenance on advanced electro-mechanical semiconductor capital equipment at one of ASM’s key customer locations in Ireland, US, Asia or Middle East
• Project management of key projects at customer sites to install ASM’s latest NPI equipment.
• Perform tool-down repair support in complex situations; work in variedly formed teams; develop action plans and presentations for problem resolutions.
• As a field service engineer you work onsite at various customer locations in a cleanroom environment.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality.
• Comprehensive and swift reporting

 

Travel within the ASM Europe region we have many customers scattered throughout the region, and therefore the FSE role is a high travel position, up to 75% of annual time (divided between 50% working locally at customer site and 50% travelling to other locations). Your customer base will be in Ireland and surrounding areas (predominantly Europe). Due to ASM’s growing international presence and customer base, the occasional business trip to North America or Asia might be necessary.

We could be a great match for each other if you have the following:

• Bachelor's degree in mechanical, Electrical, Electronic or Mechatronic Engineering or relevant high school technical diploma
• Ideally, already a first experience in field service/customer support and has acquired knowledge in installation and startup of systems, preferably in the semiconductor industry
• Good hands-on skills
• Excellent communication skills in English. Any other European languages are a bonus
• Working software knowledge of MS office, SAP based software
• You have a valid driver’s license

Our Offer

• Your chance to work for one of the leading suppliers of semiconductor process equipment globally
• Varied and dynamic international business environment
• A supportive, collaborative team-based environment
• A competitive salary package including a base salary, bonus, Pension and private health care.
• Career development support
• Advanced equipment training will be provide at our global training center

 

 

 

 

 At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.