Senior Engineer, Total Product Support (PEALD)

asm· BU2.PEALD
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📍 Taiwan > Hsinchu

About this role

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

 

[Responsibilities]

  • Customer Support & Escalation Management
    • Act as the single point of contact (POC) for customer technical issues and requests
    • Own customer escalations from problem identification through root cause analysis and final closure
  • Lead cross functional task forces and interface with BU Engineering and global support teams to resolve critical issues
    • Tool Performance & Availability Improvement
    • Drive continuous improvement of system uptime, availability, and performance at customer sites
    • Analyze top issues using Pareto and data driven methodologies and prioritize corrective actions
    • Ensure implementation of corrective and preventive actions to avoid repeat issues
  • Quality, NC, and Retrofit Management
    • Manage Non Conformances (NCs) and lead completion of 8D reports for critical issues
    • Support FCO, retrofit, and TSB activities for released products
    • Oversee IQ and warranty management to meet cycle time, cost, and quality targets
  • NPI / CIP Support
    • Support NPI and CIP activities from a customer and field implementation perspective
    • Act as the product expert for assigned tools, ensuring knowledge transfer and best practice deployment
    • Collaborate with internal teams to feedback customer issues and drive design and process improvements
  • Communication & Stakeholder Management
    • Provide clear and timely communication of issue status, risks, and action plans
    • Align internally with management and engineering on priorities and customer commitments
    • Maintain strong, trust based relationships with customers through professional and effective communication

[Requirements]
•    Bachelor’s degree or higher in Engineering or a related technical field
•    Strong system‑level understanding of hardware, software, and process integration
•    Experience in semiconductor equipment support, product support, or field engineering roles
•    Proven ability to manage customer escalations and work in high‑pressure environments
•    Willingness to travel frequently to customer sites (travel percentage varies by assignment)

[Competencies]
•    Strong customer focus and ownership mindset
•    Structured problem solving and root cause analysis skills
•    Excellent communication and stakeholder management skills
•    Ability to lead cross functional teams and drive issues to closure

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Frequently Asked Questions

Is the salary disclosed for the Senior Engineer, Total Product Support (PEALD) position at asm?
The salary for this Senior Engineer, Total Product Support (PEALD) role at asm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Engineer, Total Product Support (PEALD) position at asm located?
This Senior Engineer, Total Product Support (PEALD) role at asm is based in Taiwan > Hsinchu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Engineer, Total Product Support (PEALD) at asm belong to?
This Senior Engineer, Total Product Support (PEALD) position is part of the BU2.PEALD department at asm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Engineer, Total Product Support (PEALD) position at asm?
Click the "Apply Now" button on this page. You will be redirected to asm's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Engineer, Total Product Support (PEALD) job at asm posted?
This Senior Engineer, Total Product Support (PEALD) position at asm was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Engineer, Total Product Support (PEALD)
asm
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