Retention Strategy Manager

polymarket· Marketing/Growth
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📍 New YorkFullTime

About this role

About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About the Role

Polymarket is looking for a CRM Manager to own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com. You'll build and optimize campaigns across email, push, in-app, and SMS — driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance.

This role sits at the intersection of marketing, product, and data. You'll run fast experiments, develop micro-segmentation strategies, and ensure Polymarket is always relevant when live markets and breaking news create moments that matter.

What You'll Do

  • Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com

  • Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives

  • Design programs covering engagement, cross-sell, churn mitigation, and reactivation

  • Develop micro-segmentation strategies to deliver the right message, right channel, right moment — with proof it moved the needle

  • Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most

  • Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems

  • Collaborate with Data on modeling, cohort analysis, and predictive segmentation

  • Run fast, data-driven experiments to increase engagement around key events, markets, and moments

  • Define and track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends

What We're Looking For

  • 3–6+ years of experience in retention, lifecycle, or growth marketing

  • Hands-on experience with common CRM platforms used to build customer journeys

  • Experience owning retention across web and mobile

  • Strong analytical instincts — comfortable working with cohorts, funnels, and experimentation

  • Deep understanding of segmentation, personalization, and orchestration strategy

  • Clear communicator who can move quickly in a high-velocity, event-driven product

  • Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends

  • (Plus) Experience with trading, OSBs, crypto, or real-time marketplaces

Benefits

  • Competitive salary & equity

  • Unlimited PTO

  • Full Health, Vision, & Dental coverage

  • 401k match

  • Hardware setup: new MacBook Pro, big display, & accessories

Frequently Asked Questions

Is the salary disclosed for the Retention Strategy Manager position at polymarket?
The salary for this Retention Strategy Manager role at polymarket is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retention Strategy Manager position at polymarket located?
This Retention Strategy Manager role at polymarket is based in New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retention Strategy Manager role at polymarket full-time or part-time?
This is listed as a FullTime position. It is posted as a Retention Strategy Manager role in the Marketing/Growth department at polymarket.
Which team or department does the Retention Strategy Manager at polymarket belong to?
This Retention Strategy Manager position is part of the Marketing/Growth department at polymarket. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retention Strategy Manager position at polymarket?
Click the "Apply Now" button on this page. You will be redirected to polymarket's official application portal hosted on ashby where you can submit your application directly.
When was the Retention Strategy Manager job at polymarket posted?
This Retention Strategy Manager position at polymarket was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Retention Strategy Manager
polymarket
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You'll be redirected to polymarket's official application page on Ashby ATS.