Customer Support Agent

At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin. Join us!

The role

As the Customer Support Agent at Prospa you will be responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience. This includes handling inbound calls and responding to customer emails, demonstrating the ability to manage a high volume of enquiries often multitasking and prioritising tasks effectively to achieve positive outcomes for Prospa's customers and internal teams alike.

What you'll be doing

• Efficiently handle calls and emails to assist customers with Prospa's products
• Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
• Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
• Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution

What you'll need to succeed

• Demonstrated customer service experience (phone based is highly advantageous)
• High degree of professionalism and a problem-solving attitude
• Exceptional verbal and written skills
• Financial experience is advantageous, but not required
• Deals well with ambiguity; adapts and embraces change
• Strong attention to detail, time management, and organisation

Don’t let a confidence gap get in the way of submitting your application. We’d love to hear from you and see if this could be a great match.

What we offer:

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

• Growth: There's something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks.
• Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional "Me Days" and access to holistic EAP coaching.
• Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
• Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

Why Prospa?

We're proud to be a certified Great Place to Work and recognised as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We embrace diversity in people and ideas, fostering a collaborative, inclusive, and respectful environment where we celebrate who you naturally are.

Don't just take our word for it, check out Prospa’s culture code to see it for yourself.

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