License Management and Build QA

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004917

Role Duties and Responsibilities

• Ensure effective license management and version control of assigned ICT infrastructure
• Coordinate with CSU Change and Configuration Management regarding software licensing, change proposals, approvals, and software releases or updates
• Review and approve local software license requests in support of Joint Warfare Centre (JWC) business requirements in accordance with ESLA criteria
• Maintain JWC and NCST software inventories while ensuring adherence to applicable security policies and standards
• Initiate and manage new software requests and renewal processes to ensure timely completion
• Coordinate with stakeholders to secure renewals of local licenses, including obtaining required funding approvals
• Manage QA/QC activities for CIS builds and desktop image builds supporting exercises and operational events
• Conduct QA/QC testing of IT equipment and software prior to deployment and customer handover
• Ensure implementation and compliance of CIS security policies in accordance with exercise and operational documentation
• Lead and supervise technicians conducting internal quality audits and oversee the production of technical non-compliance reports
• Liaise closely with internal Section Heads and provide assistance as required
• Plan, schedule own work and monitor work of others – where applicable - within limited time horizons
• Perform other duties as may be required

Essential Skills, Experience and Certifications

• Strong knowledge of Information and Communications Technology (ICT) infrastructure management, including software licensing and version control processes
• Experience in Change and Configuration Management procedures, including software releases, updates, approvals, and compliance tracking
• Understanding of Enterprise Service Level Agreements (ESLA) and the ability to assess and approve software license requests against defined criteria
• Knowledge of cybersecurity principles, CIS security policies, and compliance requirements within operational and exercise environments
• Experience in software lifecycle management, including procurement, renewals, funding coordination, and stakeholder engagement
• Ability to conduct Quality Assurance (QA) and Quality Control (QC) processes for CIS builds, desktop image builds, IT equipment, and software systems
• Experience in testing and validation of IT systems prior to operational deployment, exercises, or customer handover
• Strong analytical and reporting skills, including the ability to identify non-compliances and produce detailed technical audit reports
• Leadership and team management experience, including coordinating technicians and directing quality audit activities
• Effective communication and coordination skills to liaise with internal units, stakeholders, and customers

Working Location

• Stavanger, Norway

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance