Head of Support

perplexity· Customer Success & Support
Apply Now ↗
🌍 Remote📍 New York City📍 San FranciscoFullTime💰 USD 200K–275K/yr

About this role

Perplexity is looking for a Head of Support to build one high-quality, scalable support experience across Enterprise and consumer customers. This person will bring together support teams, workflows, and tooling into a focused operating model that helps customers succeed, improves the product, and unlocks growth.

This is a hands-on leadership role for someone who can build the support machine, not just run the queue. You will own the team, the systems, the feedback loops, and the AI tools that help Perplexity deliver great support without scaling headcount linearly.

Responsibilities

  • Lead Perplexity’s support function across Enterprise and consumer customers.

  • Build one operating model for queues, coverage, escalations, SLAs, QA, reporting, and team performance.

  • Coach and develop a distributed team with a high bar for customer empathy, technical judgment, speed, and written communication.

  • Own support AI tooling, including support bot agents, AI-assisted triage, routing, knowledge retrieval, and agent workflows.

  • Partner with Sales, Customer Success, Product, Engineering, and RevOps to turn customer pain and ticket trends into better product and customer experiences.

  • Improve high-touch Enterprise support while scaling high-volume consumer support through better tooling, documentation, and automation.

  • Hire thoughtfully as the business grows, balancing team growth with process, product, and AI leverage.

  • Serve as an escalation leader for complex, high-priority, or ambiguous customer issues.

What We’re Looking For

  • 8+ years in customer support, technical support, customer experience, or support operations at a fast-growing technology company.

  • 4+ years managing support teams, ideally across multiple support motions, distributed teammates, contractors, or technical specialists.

  • Experience building support processes, escalation paths, knowledge systems, QA routines, reporting, and team operating rhythms from an early or scaling stage.

  • Strong technical fluency and comfort working with Product and Engineering on bugs, escalations, admin workflows, enterprise software, and customer-impacting issues.

  • Experience using AI, automation, help desk systems, or support operations workflows to improve customer experience and team efficiency.

  • High ownership, strong customer judgment, and comfort operating in ambiguity.

Frequently Asked Questions

What is the salary for the Head of Support role at perplexity?
The listed salary for this Head of Support position at perplexity is USD 200K–275K/yr. This is a remote FullTime role.
Is the Head of Support job at perplexity remote?
Yes, this Head of Support position at perplexity is remote, with team members based in New York City, San Francisco. You can work from home or anywhere in the supported regions.
Is the Head of Support role at perplexity full-time or part-time?
This is listed as a FullTime position. It is posted as a Head of Support role in the Customer Success & Support department at perplexity.
Which team or department does the Head of Support at perplexity belong to?
This Head of Support position is part of the Customer Success & Support department at perplexity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Support position at perplexity?
Click the "Apply Now" button on this page. You will be redirected to perplexity's official application portal hosted on ashby where you can submit your application directly.
When was the Head of Support job at perplexity posted?
This Head of Support position at perplexity was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Support
perplexity · 💰 USD 200K–275K/yr
Apply for this role ↗

You'll be redirected to perplexity's official application page on Ashby ATS.