Helpdesk Technician

kaizengaming· Core Infrastructure
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📍 Sofia, Bulgaria

About this role

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

 

 

Let's start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

As a Helpdesk Technician, you will:
  • Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
  • Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
  • Troubleshoot and support the conferencing amenities of our premises;
  • Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
  • Carry out user account maintenance for the new members, leavers, and role changes;
  • Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

  • Experience providing IT technical support (at least 1 year);
  • Customer-oriented mentality and excellent problem-solving skills with critical thinking. 
  • Troubleshooting experience in the Microsoft and Apple ecosystems;
  • Good knowledge of Windows Operating systems and MS Office / G Suite applications; 
  • Knowledgeable skills in conferencing and audiovisual systems;
  • Familiarity with MFP network printers;
  • Strong teamwork mindset and willingness to collaborate with individuals.
  • The ability to prioritize according to tasks as they arise.
Nice to Have  
  • Familiarity with MS Azure/Intune
  • Experience with Jira 
  • Basic networking skills;
  • Basic knowledge in Python scripting.

Recruitment Privacy Notice 

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age. 

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Technician position at kaizengaming?
The salary for this Helpdesk Technician role at kaizengaming is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Technician position at kaizengaming located?
This Helpdesk Technician role at kaizengaming is based in Sofia, Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Helpdesk Technician at kaizengaming belong to?
This Helpdesk Technician position is part of the Core Infrastructure department at kaizengaming. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Technician position at kaizengaming?
Click the "Apply Now" button on this page. You will be redirected to kaizengaming's official application portal hosted on greenhouse where you can submit your application directly.
When was the Helpdesk Technician job at kaizengaming posted?
This Helpdesk Technician position at kaizengaming was posted on Nov 28, 2025. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Technician
kaizengaming
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