Helpdesk Agent, Level 1 - Secom

lyratechgroup· Technology
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📍 Kingsgrove

About this role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

About The Position

One of our operating companies, Secom Technology, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.

As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.

Responsibilities

  • Client Support & Ticket Management
  • Troubleshooting & Issue Resolution
  • Escalation & Collaboration
  • Customer Experience & Communication
  • System Monitoring & Maintenance
  • Documentation & Continuous Improvement

Skills

  • 1–2 years’ experience in a Service Desk / Helpdesk / IT Support role
  • Strong understanding of Windows 10/11 and Microsoft 365
  • Experience with Active Directory and user account management
  • Exposure to ticketing systems (e.g. ConnectWise or similar)
  • Basic understanding of networking (DNS, DHCP, Wi-Fi)

Desirable

  • Experience in an MSP environment
  • Exposure to RMM tools
  • IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
  • Familiarity with VMware or Hyper-V environments

Benefits

  • Hybrid working environment
  • Work with leading Australian clubs and golf venues
  • Join a growing MSP with strong industry partnerships
  • Exposure to diverse clients and modern technologies

 

 

 

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Agent, Level 1 - Secom position at lyratechgroup?
The salary for this Helpdesk Agent, Level 1 - Secom role at lyratechgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Agent, Level 1 - Secom position at lyratechgroup located?
This Helpdesk Agent, Level 1 - Secom role at lyratechgroup is based in Kingsgrove. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Helpdesk Agent, Level 1 - Secom at lyratechgroup belong to?
This Helpdesk Agent, Level 1 - Secom position is part of the Technology department at lyratechgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Agent, Level 1 - Secom position at lyratechgroup?
Click the "Apply Now" button on this page. You will be redirected to lyratechgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Helpdesk Agent, Level 1 - Secom job at lyratechgroup posted?
This Helpdesk Agent, Level 1 - Secom position at lyratechgroup was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Agent, Level 1 - Secom
lyratechgroup
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