Senior Customer Success Manager - Lancom

lyratechgroup· Technology
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📍 Auckland

About this role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

About The Position

One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.

The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.

You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

  • Own and lead customer relationships, strategy and governance
  • Build and drive outcome-focused roadmaps
  • Run QBR's and executive forums that enable decisions
  • Deliver on renewals and identify strategic growth opportunities
  • Manage the full customer lifecycle (onboarding, renewal, expansion)
  • Partner with Sales, Delivery and Finance for aligned execution
  • Act as the customer advocate, especially during critical issues

Skills required

  • 5+ years in Customer Success, Account Management, Business Analysis or Consulting
  • Proven success in renewals and account growth
  • Strong commercial and strategic thinking
  • Confident influencing senior stakeholders
  • Structured, proactive and outcome-focused
  • IT services, cloud, or complex customer environment experience

Benefits

  • Flexible working arrangements 
  • Supportive leadership and clear career pathways
  • Exposure to meaningful, real-world technology projects
  • A collaborative, down-to-earth culture that values learning and improvement
  • Health insurance

 

 

 

 

 

Frequently Asked Questions

Is the salary disclosed for the Senior Customer Success Manager - Lancom position at lyratechgroup?
The salary for this Senior Customer Success Manager - Lancom role at lyratechgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Manager - Lancom position at lyratechgroup located?
This Senior Customer Success Manager - Lancom role at lyratechgroup is based in Auckland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Customer Success Manager - Lancom at lyratechgroup belong to?
This Senior Customer Success Manager - Lancom position is part of the Technology department at lyratechgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager - Lancom position at lyratechgroup?
Click the "Apply Now" button on this page. You will be redirected to lyratechgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Customer Success Manager - Lancom job at lyratechgroup posted?
This Senior Customer Success Manager - Lancom position at lyratechgroup was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager - Lancom
lyratechgroup
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