Senior MSP Project Engineer

We are seeking a highly skilled and driven Project Engineer to join our team. As a Senior MSP Project Engineer you will join our team and lead the implementation of client-facing technical projects across the Knoxville, TN area. This role is ideal for someone who thrives in a fast-paced MSP environment, is comfortable working on-site with clients, and has a deep understanding of multi-tenant support, project execution, and modern IT infrastructure.  You will be responsible for designing, deploying, and upgrading systems across a wide range of client environments. This includes servers, networking, cloud platforms, cybersecurity solutions, and endpoint technologies

Your work as a Senior MSP Project Engineer has several components: 

• Function as a hands-on, technical element of client project delivery, including but not limited to: 
• Client onboardings and offboardings
  o    Network installations and migrations 
  o    Windows server-to-server or server-to-cloud migrations 
  o    Office builds and moves 
  o    MDM/MAM + Conditional Access implementation
• Collaborate with project managers and account teams to provide regular updates and create and update documentation.
• Function as an escalation point for resolution of project issues.
• Travel to client sites across Knoxville for installations, assessments, and hands-on technical work.
• Communicate clearly with clients, acting as a technical expert and trusted advisor. 

Our ideal Senior MSP Project Engineer has the following qualifications:

•    3-5+ years IT MSP experience including a minimum of 2+ years of hands-on project engineering experience (mandatory). 
•    Strong experience implementing IT infrastructure projects from design through completion. 
•    Proficiency with Microsoft 365, Azure, Windows Server, AD, and common MSP toolsets (RMM, PSA). 
•    Solid understanding of CCNA-level networking 
•    Ability to work independently and on multiple projects simultaneously. 
•    Excellent written and verbal communication 
•    Strong aptitude for time and note entry within a PSA. 
•    Understanding of predictive and hybrid project methodologies, including roles, responsibilities, and work breakdown structure (WBS) 

Preferred requirements:

•    Relevant technical certifications (e.g., Microsoft, CompTIA, Cisco, PMI). 
•    Specific experience with: Microsoft Azure, 365, and SharePoint 
•    Fortinet firewalls
•    Windows Server 
•    Modern security principals – MFA, SSO, Conditional Access, MDM, MAM 
•    ConnectWise PSA 

The target salary for this role is $125,000-$135,000 per year and will operate out of the Knoxville, TN office. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!