Support Engineer- Tier II

lyratechgroup· Technology
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📍 Cincinnati, OH

About this role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.  The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.


Your work as the Tier II Support Engineer includes several components:

•    Diagnose and troubleshoot technical issues
•    Maintain computer systems
•    Provide remote and onsite support
•    Maintain documentation of processes, issues, and solutions


Our ideal Tier II Support Engineer has the following qualifications:

•    Proven experience working as a Tier 2 IT engineer for at least 3 years
•    Excellent customer service and communication skills
•    Excellent problem-solving and analytical skills
•    Ability to explain technical solutions in a clear and understandable manner
•    Experience in 365 administration
•    Networking experience
•    Experience trouble shooting printers
•    Experience with Azure
•    A degree in Information Technology is a plus
•    MS - 102 certification is a plus
•    MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

 

Frequently Asked Questions

Is the salary disclosed for the Support Engineer- Tier II position at lyratechgroup?
The salary for this Support Engineer- Tier II role at lyratechgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Engineer- Tier II position at lyratechgroup located?
This Support Engineer- Tier II role at lyratechgroup is based in Cincinnati, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Support Engineer- Tier II at lyratechgroup belong to?
This Support Engineer- Tier II position is part of the Technology department at lyratechgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Engineer- Tier II position at lyratechgroup?
Click the "Apply Now" button on this page. You will be redirected to lyratechgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Support Engineer- Tier II job at lyratechgroup posted?
This Support Engineer- Tier II position at lyratechgroup was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Engineer- Tier II
lyratechgroup
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You'll be redirected to lyratechgroup's official application page on Greenhouse.