Tier 2 IT Engineer - On-Site

lyratechgroup· Technology
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📍 Cincinnati, OH

About this role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

 

 

About The Position

One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

  • Diagnose and troubleshoot technical issues
  • Maintain computer systems
  • Provide remote and onsite support
  • Maintain documentation of processes, issues, and solutions

Requirements

  • 2+ years of experience in IT engineering and/or customer facing
  • Knowledge of Windows and Linux operating systems
  • Familiarity with networking concepts and tools
  • Excellent problem-solving and communication skills

Expected Outcomes

  • Resolve technical issues in both a remote and on-site environment
  • Interact with members of client headquarters, including high level executives
  • Provide the best possible solution to clients 
  • Maintaining clear communication with clients 
  • Keeping assigned tickets organized and updated 
  • Periodic assignment of afterhours on-call support

Compensation & Benefits

  • Up to $70K / Year, based on experience
  • Health, Dental, Vision & other additional benefits 
  • 401K (With 3% Match) eligible after 90 Days
  • Generous PTO

 

Frequently Asked Questions

Is the salary disclosed for the Tier 2 IT Engineer - On-Site position at lyratechgroup?
The salary for this Tier 2 IT Engineer - On-Site role at lyratechgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tier 2 IT Engineer - On-Site position at lyratechgroup located?
This Tier 2 IT Engineer - On-Site role at lyratechgroup is based in Cincinnati, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Tier 2 IT Engineer - On-Site at lyratechgroup belong to?
This Tier 2 IT Engineer - On-Site position is part of the Technology department at lyratechgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Tier 2 IT Engineer - On-Site position at lyratechgroup?
Click the "Apply Now" button on this page. You will be redirected to lyratechgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Tier 2 IT Engineer - On-Site job at lyratechgroup posted?
This Tier 2 IT Engineer - On-Site position at lyratechgroup was posted on Mar 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Tier 2 IT Engineer - On-Site
lyratechgroup
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