Operations Support Operator

pawapay· Support
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📍 Tallin, Estonia

About this role

Who is PawaPay

PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets.

Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent.

Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade.

At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

What is the role?

We are looking for an Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.
 
Your main duties include:
  • Daily system monitoring;
  • Handling routine traffic/incidents;
  • Ensuring smooth communication with African Telcos;
  • Internal and external escalations;
  • Providing support for customers;
  • Performing reconciliation tasks;
  • Handling merchant wallet balance management tasks;
  • Participating in product development.
 
What is required of the ideal candidate?
  • Proficient computer skills;
  • Excellent communication skills in written and spoken English;
  • Good written and spoken Estonian;
  • Flexibility in working hours, including nights and weekends;
  • Ability to perform well under pressure;
  • Strong attention to detail;
  • A team player: demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
  • A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.
Beneficial skills:
  • Experience in customer support;
  • Experience in payments industry

Why PawaPay?

  • Help improve financial access in Africa
  • Being part of an amazing team that shapes company’s culture as a great place to be
  • An ambitious, talented, and diverse team who always has your back
  • We grow fast, and you will grow fast with us
  • Competitive remuneration
  • 35 days of paid leave per year (inclusive of public holidays) and more.

 

Frequently Asked Questions

Is the salary disclosed for the Operations Support Operator position at pawapay?
The salary for this Operations Support Operator role at pawapay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Support Operator position at pawapay located?
This Operations Support Operator role at pawapay is based in Tallin, Estonia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Operations Support Operator at pawapay belong to?
This Operations Support Operator position is part of the Support department at pawapay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Support Operator position at pawapay?
Click the "Apply Now" button on this page. You will be redirected to pawapay's official application portal hosted on greenhouse where you can submit your application directly.
When was the Operations Support Operator job at pawapay posted?
This Operations Support Operator position at pawapay was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Support Operator
pawapay
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