Customer Service Team Leader

betsson· Operations
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📍 Croatia

About this role

 We are looking for a Customer Service Team Leader for Rizk casino, to join us in our Zagreb office!

The Wow

You will be a part of a local team, working to achieve our goal of the best Customer Experience, and experience what it is like to work in one of the strongest companies in the online casino world, where no day is the same.


What we expect from you?

  • 2+ years of experience in leading of a team
  • Strong analytical skills with a touch of commercial outlook
  • Focus on solving the customer’s problem (what's best for them, not what's easiest for me)
  • Patience and persistence
  • Excellent communication skills in Croatian and English (Both written and verbal).
  • Experienced in multitasking at high paced environment
  • A strong motivation to lead the team towards success

We want you to excel in the following:

  • Full direct management of the agents on a day-to-day basis, with full responsibility regarding their KPIs
  • Assist Management with additional projects and tasks
  • Collaborate with other members of the Operations team to make sure we work in a unified manner and reach our overall goals
  • Hold individual one on one’s with agents on a regular basis to ensure that quality and efficiency is up to standard, together with QA and feedback
  • Participate in recruitment, training and onboarding process when required
  • Coach and support agents to resolve cases/tickets
  • Monitor the performance of the agents and make sure it is in line with the overall goals
  • Be responsible for scheduling– accounting for operational work hours, vacation, and sick leave create and maintain schedules for the agents


What do we offer?

Extraordinary benefits - Great salary and bonus scheme, home-office option, Mon-Fri working hours, modern office near Maksimir Park, team of <10

How does it start?

Your journey will begin by getting to know the user experience through chats and emails (through the glasses of the Agent).
You will sharpen your skills and build knowledge about the casino industry until you have mastered activities that you will perform independently.
Of course, you’ll have the support of operational management and your future colleagues, all the time.

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Team Leader position at betsson?
The salary for this Customer Service Team Leader role at betsson is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Team Leader position at betsson located?
This Customer Service Team Leader role at betsson is based in Croatia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Team Leader at betsson belong to?
This Customer Service Team Leader position is part of the Operations department at betsson. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Team Leader position at betsson?
Click the "Apply Now" button on this page. You will be redirected to betsson's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Team Leader job at betsson posted?
This Customer Service Team Leader position at betsson was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Team Leader
betsson
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