HR Shared Services Manager

Betsson Group is now hiring for a HR Shared Services Manager to take the lead and elevate the way we deliver core HR services across all our global hubs.  

If you’re passionate about creating structure, boosting efficiency and driving high-quality HR delivery at scale, this is your opportunity to make a real impact. 

The Wow 

Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape HR services globally.  

A taster of what you will be involved with:  

• Lead and develop the HR Shared Services team, ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding). 
• Design, build and implement HR Shared Services Ways of Working and frameworks, including process ownership, documentation, hand-offs and escalation paths. 
• Drive automation and digitalisation across HR Shared Services, working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto-contract generation, workflow triggers, document issuing, notifications). 
• Apply AI and innovative tools to reduce repetitive administrative workload and increase service efficiency where appropriate. 
• Standardise and simplify HR administrative processes, removing unnecessary steps and ensuring the same quality of delivery in every location. 
• Define clear request channels and intake Ways of working so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc. 
• Create and maintain HR Process Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities. 
• Partner with HR Managers globally to ensure alignment on compliance requirements and process execution. 
• Work closely with Payroll to ensure accurate and timely transfer of data. 
• Act as operational escalation point for HR delivery issues and proactively resolve structural gaps. 
• Continuously improve service quality, using data insights, root-cause analysis and feedback loops to drive maturity and scale. 

What we are looking for:  

• 5–6 years’ experience within an HR Shared Services or HRIS-focused role. 
• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• Strong background in designing and implementing HR processes, frameworks and ways of working, including documentation, hand-offs and escalation paths. 
• Demonstrated experience managing and delivering exceptional HR services at scale across global, high-volume operations. 
• Hands-on experience with HRIS systems is a must, ideally using SAGE People. 
• Strong analytical skills and proficiency in Excel. 
• Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes. 

Why Join Us?  

• Shape important decisions in a data-driven environment where insights make a real impact. 
• Collaborate with a global team of innovators who value teamwork and continuous learning. 
• Join a publicly listed company renowned for its strong market presence. 
• Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment. 

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. 

Challenge Accepted? 

If this opportunity is for you, apply today! 

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