Client Manager
About this role
About Interbrand
Interbrand understands what it takes today to build the world’s most iconic brands.
To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.
Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.
In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.
The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.
Our Behaviours
Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.
The opportunity
You’re building confidence as a day-to-day partner amongst the team. You keep workstreams on track, translate feedback into clear actions, and support quality delivery. You’ll learn to connect commercial health to creative momentum and help teams land work with impact.
What you’ll be doing
- Be the main point of contact for clients, keeping communication clear and timely between them and our teams for defined workstreams
- Work with Strategy and Creative to develop and present recommendations to clients
- Create presentations that make complex information easy for clients to understand and act on
- Manage project delivery against brief, timeline, budget, and margin targets, raising issues early
- Prepare monthly billing and work with Finance to ensure invoices and documentation are correct
- Build and manage project budgets and timing plans, monitoring spend and adjusting as needed
- Partner with Strategy, Creative, and Finance to surface problems, find solutions, and keep approvals moving
- Contribute to proposals, cost estimates and scopes, making sure the commercial side makes sense for the business and client
- Start gathering client, industry and business intelligence to help contextualise client challenges and frame to teams in support of project delivery
- Escalate escalate issues early with options and follow through reliably, even when things get complex
What we’re looking for
Experience
Hands-on account or project management experience within agency, marketing or consulting businesses.
Relationships
You build genuine trust with internal teams and clients. You understand what matters to both the business and clients and make sure perspectives are shared in order to move forward in the best way forward, exploring solutions and outcomes.
Curiosity
You stay alert to changes in your client's world. You bring relevant information and trends to the team, thinking about what it means for the work.
Commerciality
You understand margins and cost. You spot problems early and think about whether the account is healthy and growing.
Communication
You communicate clearly and check that everyone understands what's been decided and what comes next.
We are working through access barriers across our job site, so if you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at careers@interbrand.com.
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