Platform Support Analyst
About this role
DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.
What You’ll Do:
DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support.
- Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales)
- Monitor platform health; investigate and escalate issues
- Troubleshoot all platform applications, providing triage, resolution, or recommendations
- Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails
- Write basic SQL queries that can be used for data analysis and pulling reports
- Coordinate and assist in Product feedback sessions; assist with functional and technical documentation.
Who You Are:
- 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment
- Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools.
- Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations
- Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports
- Willingness to learn the technical and functional aspects of DeepIntent's platform
- Basic knowledge of HTML and JavaScript
- Desire to work in a rapidly growing and ever-changing environment
- Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service
- Detail-oriented, well-organized, flexible, and comfortable working independently
- Technical aptitude to learn new technologies
DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $100,000 -$115,000. The base salary range takes into consideration each candidate's skills, experience, and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits, as well as many other company offerings.
We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.
Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!
Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!
Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.
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