Patient Scheduling & Insurance Coordinator – Outpatient Clinic (Hybrid) Tampa, FL

Job Title: Infusion Coordinator

Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services including order intake, chart review, insurance eligibility, drug ordering, patient scheduling, and ensuring timely processing of infusion appointments for an assigned physician office.

This a hybrid role with 3 days in clinic and 2 days remote.

Key Responsibilities:

• Perform intake duties for infusion orders, including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescribers regarding required clinical documentation.

• Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.

• Communicate with patients and providers regarding the status of infusion order.

• Perform or assist with enrollment of eligible patients into manufacturer copay assistance programs and/or foundations.

• Educate patients on pre- and post-infusion expectations and answer questions about patient appointments.

• Schedule patient appointments for infusion services.

• Coordinate drug orders prior to infusion appointments.

Qualifications:

• High school diploma or equivalent

• Excellent verbal and written communication skills including superior interpersonal and patient contact skills, and excellent telephone manners.

• Minimum of one year of experience with patient scheduling and insurance verification for medical services, with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.

• Knowledge of medical terminology and clinical documentation review

• Strong organizational skills

• Detail-oriented

• Ability to multitask and work well in a fast-paced setting

• Critical thinking skills and decisive judgment

Benefits:

• Competitive compensation

• Full medical/dental/vision

• 401k Matching up to 8%

• Paid time off and holidays

• Growth within a rapidly expanding practice