Assistant Operations Manager - Dongguan

Work Location: 凤岗镇雁田村

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community. 

Job Description

• Inventory & Process Management
  • Inventory Control: Oversee end-to-end inventory management to ensure accuracy and optimal stock levels across multiple nodes.
  • Systems Management: Operate and monitor ERP and WMS systems to ensure data integrity between physical stock and digital records.
  • Process Optimisation: Continuously evaluate and refine logistics workflows to reduce lead times and operational costs.
  • Customs Compliance: Knowledge with export customs.
• Partner & Vendor Management
  • 3PL Coaching: Onboard, train, and coach third-party logistics (3PL) providers specifically on Casetify’s unique logistics processes and quality standards.
  • Resource Sourcing: Leverage existing networks and identify new E-commerce service providers to scale our global footprint.
  • Supplier Training: Assign tasks and provide structured training to third-party suppliers to ensure KPIs and Service Level Agreements (SLAs) are consistently met.
• Data & Analysis
  • Data Management: Utilize advanced Excel skills and system-generated reports to analyze logistics data, identifying bottlenecks and forecasting future resource needs.
  • Reporting: Create clear, actionable reports on logistics performance and cost-efficiency.

Requirement

• Bachelor degree with major in logistics, supply chain management, International Trade/Business, Industrial Engineering is preferred.
• Experience: Proven experience in logistics management, preferably within the E-commerce or consumer electronics sector. 5+ years working experience in supply chain or logistics is preferred.
• Technical Skills: 
  • Strong working knowledge of ERP and WMS 
  • Excel Expert: Expert-level Excel skills (VLOOKUP, Pivot Tables, etc.) and strong data management capabilities.
  • Compliance: Deep understanding of logistics processes and customs declaration procedures.
• Communication: 
  • Native or professional fluency in English and Mandarin (written and verbal) is essential for coordinating with global teams and regional suppliers. 
• Soft Skills:
  • Problem-Solving: Exceptional ability to troubleshoot issues under pressure and "act fast" to mitigate delays.
  • Attitude: A highly collaborative "can-do" working attitude.
  • Interpersonal: Strong communication skills to effectively coach and influence external partners.
• Working Location
  • Great Bay Area / Multiple working locations and willing to travel within the Great Bay Area.