Customer Service Specialist I
csw· Trucking (KAM2)
About this role
Location: Chicago, IL or Joliet, IL
Employment Type: Full-Time
Responsibilities
- Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
- Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
- Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
- Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
- Handle customer complaints or concerns in a professional manner and provide effective solutions.
- Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
- Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
- Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
- Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
- Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
- Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
- Comfortable using company software and databases to manage communications with drivers and customers.
- Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
- A reliable team player with a collaborative and customer-first mindset.
- Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist I position at csw?
The salary for this Customer Service Specialist I role at csw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist I position at csw located?
This Customer Service Specialist I role at csw is based in Chicago, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Specialist I at csw belong to?
This Customer Service Specialist I position is part of the Trucking (KAM2) department at csw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist I position at csw?
Click the "Apply Now" button on this page. You will be redirected to csw's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Specialist I job at csw posted?
This Customer Service Specialist I position at csw was posted on Jun 25, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist I
csw
You'll be redirected to csw's official application page on Greenhouse.