Developer Support Engineer

The position is located in Netanya, a hybrid model

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Besides a wild ride and a lot of learning, we’ll leap your career forward!

As a Developer Support Engineer at JFrog you will...

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and weekends while needed

To be a Developer Support Engineer at JFrog you need…

• BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
• 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
• Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Deep proven experience in Linux (e.g System Administration, Bash scripting, file systems) - Must
• Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
• Ability to read and debug code in Java or another compiled language
• Excellent spoken and written English.

Advantages 

• Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat.
• Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform).
• Graduates of advanced DevOps certification programs