Onboarding & Implementation Manager
flowcode· GTM
About this role
Onboarding & Implementation Manager
Location: NYC
Type: Full-Time
About the Role
Most onboarding roles are about process. This one is about obsession.
The Onboarding & Implementation Manager sits on our Advanced Builder Team (ABT) and exists for one reason: customers go live fast, adopt deeply, and never look back. You are personally offended when a customer is slow to activate. You lose sleep over accounts that aren't using the product to its full potential. You don't wait to be asked - you see the gap and close it.
This is not a hand-holding role. You will work with brands like the NBA, NFL, NHL, AB InBev, Kraft Heinz, Delta, and more to build real-world consumer experiences on Flowcode 2. Your fingerprints will be on every launch and you'll see it come to life. Your standard is: if a customer isn't live, activated, and expanding - something went wrong, and you're going to fix it.
What You’ll Own
Hub Adoption
- Drive 100% Hub adoption across all of our top customers
- Hunt down every account not using Hubs and build activation plans to migrate them
- Partner with CS and Sales to position Hubs as the default operating model
- Build and Design Hubs from end-to-end, or leverage design team if more efficient
- Cut time-to-live in half, then cut it again
Flowcode 2 Onboarding & Demo Excellence
- Lead onboarding and training for new teams onto Flowcode 2
- Build a demo that makes the step-change improvement undeniable
- Ensure customers understand not just how to use the platform, but why it’s materially better
- Push customers past surface usage into the features that actually move their metrics
Engagement & Health Monitoring
- Maintain visibility into customer engagement metrics
- Identify under-adoption early and intervene quickly
- Drive adoption of key features tied to performance (analytics, integrations, automation)
- Work with CS to turn low-engagement accounts into expansion-ready accounts
Product Marketing & Scale Enablement
- Partner with Product Marketing to build scalable onboarding and adoption assets
- Codify best practices into templates, guides, and repeatable workflows
- Identify patterns in friction and feed them back into Product
- Help move onboarding from manual → automated wherever possible
How You’ll Operate
- You believe onboarding should feel instant
- You reduce complexity, not add to it
- You escalate when something that should “just work” doesn’t
- You’re comfortable pushing customers (and internal teams) toward better standards
- You think in terms of speed, leverage, and systems - not just task completion
Requirements
- 1-2+ years in implementation, onboarding, or customer activation in a high-growth SaaS environment
- Experience working with enterprise, marketing, or sports/entertainment clients preferred
- Strong operational rigor - you know how to move multiple accounts forward simultaneously
- Data-oriented mindset; comfortable tracking usage, engagement, and activation metrics
- Excellent communicator with the ability to lead training sessions and executive-facing walkthroughs
- Proven ability to work cross-functionally with Product, CS, Sales, and Marketing
- Bias toward action, clarity, and raising the bar
Compensation
Base: $65k
Frequently Asked Questions
Is the salary disclosed for the Onboarding & Implementation Manager position at flowcode?
The salary for this Onboarding & Implementation Manager role at flowcode is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding & Implementation Manager position at flowcode located?
This Onboarding & Implementation Manager role at flowcode is based in NYC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Onboarding & Implementation Manager at flowcode belong to?
This Onboarding & Implementation Manager position is part of the GTM department at flowcode. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Onboarding & Implementation Manager position at flowcode?
Click the "Apply Now" button on this page. You will be redirected to flowcode's official application portal hosted on greenhouse where you can submit your application directly.
When was the Onboarding & Implementation Manager job at flowcode posted?
This Onboarding & Implementation Manager position at flowcode was posted on Mar 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Onboarding & Implementation Manager
flowcode
You'll be redirected to flowcode's official application page on Greenhouse.