Rooms Front of House Employee
seafireresortltd· 050 - Rooms
About this role
The Rooms Front of House Employee is responsible for delivering exceptional guest service across all Front of House functions, including Guest Services, Front Desk, PBX operations, Concierge, Guest Relations, and Bell/Door services. Key duties include guest registration and check‑out, handling PBX and telephone communications, luggage assistance and delivery, coordination and delivery of guest amenities, and providing accurate information and support to hotel guests and industry partners in a professional and gracious manner. The employee will perform Guest Service Agent duties as required and serve as an advocate for the hotel by creating personalized and memorable guest experiences. This role involves building strong relationships with guests to encourage repeat visits and brand loyalty. The employee may be assigned to one or more Front of House areas, including PBX, Front Desk, Concierge, Guest Relations, and Bell/Door, based on operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and Check out hotel guests in a confident, professional and friendly manner.
- Respond to guest queries and issues, resolving their problems in a professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
- Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
- Maintain follow-up log for communication between Concierges.
- Attend hotel and department meetings.
SPECIFIC EXPERIENCE WE'RE SEEKING:
- Hospitality degree is preferred
- 1+ years of experience as a concierge or front of the house employee in a luxury resort
- Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
- Proficiency with MSFT Office
- Familiar with hotel systems and operations, and the ability to enter in information accurately. Opera, Alice and HOTSOS
- Flexible schedule, able to work evenings, weekends and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Salary range: $9.00-$11.00 USD per hour
Frequently Asked Questions
Is the salary disclosed for the Rooms Front of House Employee position at seafireresortltd?
The salary for this Rooms Front of House Employee role at seafireresortltd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Rooms Front of House Employee position at seafireresortltd located?
This Rooms Front of House Employee role at seafireresortltd is based in Seafire Resort & Spa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Rooms Front of House Employee at seafireresortltd belong to?
This Rooms Front of House Employee position is part of the 050 - Rooms department at seafireresortltd. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Rooms Front of House Employee position at seafireresortltd?
Click the "Apply Now" button on this page. You will be redirected to seafireresortltd's official application portal hosted on greenhouse where you can submit your application directly.
When was the Rooms Front of House Employee job at seafireresortltd posted?
This Rooms Front of House Employee position at seafireresortltd was posted on Dec 12, 2025. Apply as soon as possible — early applications are often reviewed first.
Rooms Front of House Employee
seafireresortltd
You'll be redirected to seafireresortltd's official application page on Greenhouse.