AA - Customer Service Advisor

examplecorpsandbox· Operations
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📍 London

About this role

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts

*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.

At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!

 

You will;

  • Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
  • Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
  • Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
  • Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
  • Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages

Frequently Asked Questions

Is the salary disclosed for the AA - Customer Service Advisor position at examplecorpsandbox?
The salary for this AA - Customer Service Advisor role at examplecorpsandbox is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AA - Customer Service Advisor position at examplecorpsandbox located?
This AA - Customer Service Advisor role at examplecorpsandbox is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the AA - Customer Service Advisor at examplecorpsandbox belong to?
This AA - Customer Service Advisor position is part of the Operations department at examplecorpsandbox. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AA - Customer Service Advisor position at examplecorpsandbox?
Click the "Apply Now" button on this page. You will be redirected to examplecorpsandbox's official application portal hosted on greenhouse where you can submit your application directly.
When was the AA - Customer Service Advisor job at examplecorpsandbox posted?
This AA - Customer Service Advisor position at examplecorpsandbox was posted on Oct 10, 2025. Apply as soon as possible — early applications are often reviewed first.
AA - Customer Service Advisor
examplecorpsandbox
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