Customer Claims Agent - 6 Month Secondment
policyexpert· Claims
About this role
We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention.
This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.
Key Responsibilities:
- Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood
- Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information
- Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout
- Identify and escalate high-value, complex, or sensitive claims to the appropriate teams
- Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently
- Apply effective questioning techniques to identify potential fraud indicators and support decision-making
- Resolve customer complaints in line with internal processes and FCA requirements
- Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards
- Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments
- Communicate with customers across multiple channels including telephone, email, and written correspondence
About You:
- Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations
- Experience in claims handling, ideally across motor, AD, and/or third-party cases
- Ability to manage a varied workload and prioritise effectively in a fast-paced environment
- High attention to detail and strong organisational skills
- A team player who can also work independently with confidence
- Knowledge of insurance products and claims processes is desirable
What We Offer:
- Opportunity to develop within a multiskilled claims environment
- Ongoing training and development
- Supportive team culture
Frequently Asked Questions
Is the salary disclosed for the Customer Claims Agent - 6 Month Secondment position at policyexpert?
The salary for this Customer Claims Agent - 6 Month Secondment role at policyexpert is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Claims Agent - 6 Month Secondment position at policyexpert located?
This Customer Claims Agent - 6 Month Secondment role at policyexpert is based in Motherwell. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Claims Agent - 6 Month Secondment at policyexpert belong to?
This Customer Claims Agent - 6 Month Secondment position is part of the Claims department at policyexpert. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Claims Agent - 6 Month Secondment position at policyexpert?
Click the "Apply Now" button on this page. You will be redirected to policyexpert's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Claims Agent - 6 Month Secondment job at policyexpert posted?
This Customer Claims Agent - 6 Month Secondment position at policyexpert was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Claims Agent - 6 Month Secondment
policyexpert
You'll be redirected to policyexpert's official application page on Greenhouse.