Global Last Mile Operations Specialist - Singapore

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 2,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What will you do

1. ERP System Order Management

   • Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.

   • Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.

   • Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements.

   • Conduct regular testing and validation of system rules to ensure logical and efficient order allocation.

2. In-Transit Logistics Exception Monitoring & Resolution

   • Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors).

   • Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions.

   • Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements.

3. Data Reporting & Analysis

   • Compile weekly/monthly reports on exception order types, volumes, and resolution progress.

   • Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies.

   • Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions.

4. Cross-Department Collaboration & Process Optimization

   • Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.

   • Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.

   • Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.

Skills, Qualifications, and Experience We Look For

• Bachelor’s degree or higher; preference for Logistics Management, Supply Chain, or related fields.

• 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic.

• Proficiency in Excel/SQL for data analysis and root cause identification.

• Strong sense of accountability, ability to multitask, and excellent cross-department communication skills.

• Experience in international logistics workflows;

Preferred Experience

• Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL).

• In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.