Domestic Operations Supervisor

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.  

Responsibilities

• Manage functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking and inventory control
• Responsible for process improvement, standardization and documentation procedures for all operations shifts
• Responsible for the Operations and Service level of the logistics operations
• Inventory control and reconciliation of in-house customers
• Manage daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
• Manage staff scheduling to maximize productivity and minimize expenses
• Track and respond customer’s emails regarding specific needs and basic operations
• Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
• Supervise and oversee daily domestic service and operations activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes
• Assist in identifying and improving service and operations related issues in the station, including on-time delivery, accurate data entry and efficient warehouse operations
• Research and resolve customer problems and complaints on domestic and cartage issues
• Team Coaching (performance, job assignments, coaching, training, etc.)
• Ensure safe working environment through consistent practice of safety programs and procedures
• Participate in the interview process for potential candidate along with onboarding process of new teammates
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value! 
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.  
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. 
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! 

Other Skills We Hope to See:  

• Associate degree or equivalent work experience required
• Minimum of 3-5 years freight forwarding experience
• supervisor experience preferred
• Domestic experience required
• Forklift Certified, required
• CW or international experience a plus
• 1-3 years of progressively responsible supervisory experience and labor scheduling
• Experience working with AS400/Worldport a plus
• Strong sense of urgency and attention to detail and organizational skills
• Excellent time management skills, ability to manage multiple priorities
• Ability to multi-task in a high volume and fast-paced work environment
• Employee may be required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues. Must be available for occasional on-call duty. 
• Afterhours and weekend on call periodically, required.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.