Customer Service Representative
americansystems· Business Development
About this role
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Qualifications
- Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
- Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Spanish speakers please apply!
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $21.72/Hr. - USD $22/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement
EEO Race/Sex/Disability Status/Veteran StatusFrequently Asked Questions
What is the salary for the Customer Service Representative role at americansystems?
The listed salary for this Customer Service Representative position at americansystems is USD 22–22/yr. This is an FULL TIME role.
Where is the Customer Service Representative position at americansystems located?
This Customer Service Representative role at americansystems is based in Millington, TN, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at americansystems full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Business Development department at americansystems.
Which team or department does the Customer Service Representative at americansystems belong to?
This Customer Service Representative position is part of the Business Development department at americansystems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at americansystems?
Click the "Apply Now" button on this page. You will be redirected to americansystems's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at americansystems posted?
This Customer Service Representative position at americansystems was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
americansystems · 💰 USD 22–22/yr
You'll be redirected to americansystems's official application page on icims.