Service Desk Technician
americansystems· Communications, Publications, Multimedia Design
About this role
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
- Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
- Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
- Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
- Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
- Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
- Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
- Communicate and meet with government personnel
Qualifications
- High School diploma
- Active Secret Clearance
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
- Proficient in MS Teams
- Familiarity with Jira
- Familiarity with Citrix/Remote Desktop protocol applications
- Familiarity with SQL Server Management Studio (SSMS)
- Familiarity with Relational Database management systems (RDBMS) and basic SQL queries
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $68,328.00/Yr. - USD $68,328/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement
EEO Race/Sex/Disability Status/Veteran StatusFrequently Asked Questions
What is the salary for the Service Desk Technician role at americansystems?
The listed salary for this Service Desk Technician position at americansystems is USD 68K–68K/yr. This is a remote FULL TIME role.
Is the Service Desk Technician job at americansystems remote?
Yes, this Service Desk Technician position at americansystems is remote, with team members based in Keyport, WA, US. You can work from home or anywhere in the supported regions.
Is the Service Desk Technician role at americansystems full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Service Desk Technician role in the Communications, Publications, Multimedia Design department at americansystems.
Which team or department does the Service Desk Technician at americansystems belong to?
This Service Desk Technician position is part of the Communications, Publications, Multimedia Design department at americansystems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Technician position at americansystems?
Click the "Apply Now" button on this page. You will be redirected to americansystems's official application portal hosted on icims where you can submit your application directly.
When was the Service Desk Technician job at americansystems posted?
This Service Desk Technician position at americansystems was posted on Apr 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician
americansystems · 💰 USD 68K–68K/yr
You'll be redirected to americansystems's official application page on icims.