Service Desk Technician
americansystems· IT / Cyber Security / Network Systems
About this role
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.
Responsibilities
As a Service Desk Technician, you will have the opportunity to do the following:
- Provide first-level contact and problem resolution for all users with assigned software application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Respond to users requests for technical assistance in person, via phone or electronically.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
- Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
- Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation
Qualifications
- 2+ years' experience in a Service Desk environment
- CompTIA Security + REQUIRED
- Secret Clearance!
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement
EEO Race/Sex/Disability Status/Veteran StatusFrequently Asked Questions
What is the salary for the Service Desk Technician role at americansystems?
The listed salary for this Service Desk Technician position at americansystems is USD 50K–70K/yr. This is an FULL TIME role.
Where is the Service Desk Technician position at americansystems located?
This Service Desk Technician role at americansystems is based in Arlington, VA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Technician role at americansystems full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Service Desk Technician role in the IT / Cyber Security / Network Systems department at americansystems.
Which team or department does the Service Desk Technician at americansystems belong to?
This Service Desk Technician position is part of the IT / Cyber Security / Network Systems department at americansystems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Technician position at americansystems?
Click the "Apply Now" button on this page. You will be redirected to americansystems's official application portal hosted on icims where you can submit your application directly.
When was the Service Desk Technician job at americansystems posted?
This Service Desk Technician position at americansystems was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician
americansystems · 💰 USD 50K–70K/yr
You'll be redirected to americansystems's official application page on icims.